Terms and conditions
Last update: June 29, 2020
Welcome to EO. Finance
Anker LLC (“Company”, “we”, “our”, “us”), operates the website located at the URL https://eo.finance/ (the “Website”).
Intellectual Property Rights
All intellectual property rights vested in any content located in or attributable to EO. Finance are owned by the Сompany. No User is allowed to copy, distribute, reproduce, republish, upload, transmit, modify or otherwise employ in any way any such content unless our prior written consent is given.
Trading or investing in virtual currencies involves a significant level of risk and is not suitable and/or appropriate for all Users. Please make sure you carefully consider your investment objectives, level of experience and risk appetite before buying or selling any virtual currency. Buying and selling virtual currencies entails financial risks and could result in a partial or complete loss of your funds, therefore, you should not invest funds you cannot afford to lose. You should be aware of and fully understand all the risks associated with trading and investing in virtual currencies, and seek advice from an independent financial advisor if you have any doubts.
You should consider and acknowledge the following risks associated with virtual currencies, blockchains and blockchain-based systems:
Price Volatility: The price of a virtual currency fluctuates constantly. Your virtual currency trade or balance could surge or drop suddenly. There is a possibility that the price of a virtual currency could drop to zero. You expressly acknowledge and confirm that you will not hold the Company or any of its representatives and affiliates liable for any losses or damages arising from the price volatility of virtual currencies.
Liquidity Risk: There is a possibility that trades cannot be settled, may be difficult to settle, or can be traded only at significantly adverse prices depending on the market situation and/or market volume. You hereby accept and understand that the Company does not guarantee the market liquidity of virtual currencies that might result in difficulty to buy, sell or trade virtual currencies.
Operational Error: You may never receive virtual currency or lose the entire amount paid for virtual currency as a result of technical interruptions and operational errors. You acknowledge and understand that the Company shall not be liable for any losses or damages (whether direct or indirect) caused by any technical interruptions or operational errors.
Uncertain Regulatory Framework: You acknowledge and understand that the Company shall not be liable for any losses or damages (whether direct or indirect) caused by any changes in regulatory and compliance requirements of the applicable virtual currency laws and regulations.
Theft or Loss Through Negligence: Hackers may gain access to your private secret key and steal the entire contents of your virtual currency wallet. You acknowledge and understand that the Company shall not be liable for any losses or damages (whether direct or indirect) caused by theft or loss through negligence.
The risks described above may result in loss of virtual currencies, decrease in or loss of all value for virtual currencies, inability to access or transfer virtual currencies, inability to trade virtual currencies, and other financial losses to the User.
The Company reserves the right to conduct “Know your customer” (KYC) and/or “Anti-money laundering/Counter-terrorist Financing” (AML/CTF) checks and procedures on Users in accordance with applicable laws and regulations to prevent money laundering and/or terrorism financing and any transaction or activity that facilitates money laundering and/or terrorism financing.
You undertake to provide all documents and/or information requested by the Company in respect of conducting KYC or AML/CTF checks/procedures. In the event that you fail or refuse to provide necessary documents and/or information requested by the Company in due time, the Company shall have the right to terminate your rights to use the Website, and/or EO. Finance App and to stop providing EO. Finance Services without any indemnification from the Company.
The Company reserves the right to reject the Users originating from and/or residing in high risk and non-cooperative jurisdictions with strategic AML/CTF deficiencies.
The Company does not provide services to citizens and residents of any country where transactions in respect of, or with use of, virtual currency fall under the restrictive regulations. You shall immediately inform the Company should you become a citizen or resident of such a country while using the Website, and/or EO. Finance App, and/or any of EO. Finance Services.
Description of Services
- provide access to EO. Finance platform where you can exchange one virtual currency for another;
- provide access to EO. Finance Wallet that allows you to accept, store, and transfer virtual currencies.
You acknowledge and accept that the Company may, at its sole discretion change, add, or rename EO. Finance Services provided hereunder, without any prior notice given to User.
You acknowledge and accept that EO. Finance Wallet is not a bank account and virtual currencies stored in your EO. Finance Wallet will not earn any interest.
You can store different virtual currencies in EO. Finance Wallet. We reserve the right to add or remove any virtual currency from the list of virtual currencies supported by EO. Finance Wallet.
EO. Finance Wallet will permit User to generate one or more addresses to which virtual currencies may be transferred from a wallet, exchange or address not hosted or controlled by the Company.
The Company does not perform and/or support margin trading.
EO. Finance Wallet Registration
You must register and open an account with the Company prior to performing any transactions in virtual currencies. The Company may, at its sole and absolute discretion, refuse to open the account for whatever reason but will notify you of any such refusal, promptly following the registration.
We will rely on the information supplied by you during the registration process and shall not be held liable for any errors, omissions or misrepresentations made in the information so supplied. You acknowledge and accept full responsibility for the correctness, validity and reliability of information supplied to us and for possible consequences that may result due to its unreliability and/or invalidity.
Any newly registered EO. Finance Wallet has a “Not Verified” status. You will not be able to initiate any transfer or withdrawal transaction unless you provide us with the documents and information needed to verify your identity. You hereby agree to provide the Company with the information requested for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime; and give your consent for us to keep a record of such information.
EO. Finance Wallet Maintenance
You must ensure that the information provided by you during the registration process or any time thereafter is always accurate, truthful and up-to-date. You shall notify us promptly, but no later than 7 (seven) days after such change, of any changes in information and we shall not be liable for any loss arising out of your failure to do so. As per our AML/CTF obligations and internal procedures we may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.
All transactions are displayed in your EO. Finance Wallet transactions history. Each transaction is assigned a transaction ID and shown in the transaction history. You should state the transaction ID when communicating with us about any particular transaction. You should regularly check your EO. Finance Wallet balance and transaction history. You should report any irregularities or clarify any questions you have as soon as possible by contacting our Customer Service.
We will use our best efforts to make EO. Finance Wallet and any other related systems available. Where this is not possible, we will endeavour, within reason, to provide you with a prior notice. But, you understand and accept that we cannot guarantee the continuous availability, due to failures and/or errors, including failures and/or errors of technological nature such as failure of internet connectivity that may affect the access to EO. Finance Wallet, which either you or we rely on and suspension of service availability due to maintenance, repairs, updates, developments and other issues outside of our control.
Security, Authenticity and Access
We will only accept instructions from you. We may also rely on any instructions coming from any person in possession of your login details as if these instructions were coming from yourself, without us making any further enquiry. It is your responsibility to keep your login details confidential and not to disclose them to any person, whether intentionally or unintentionally. We will not be liable for any unauthorised access, unless this has occurred due to gross negligence from our part.
You understand and accept that we are unable to identify any instances where a person, other than yourself is using your EO. Finance Wallet and performs transactions with your login credentials.
The Company reserves the right to revoke your access to your EO. Finance Wallet at any time, where we deem necessary.
Where you have not carried out any activity and/or transactions for a period of time, as determined within reason by us, we reserve the right to carry out additional checks and/or request additional documentation from you before we allow you to resume any activity on your EO. Finance Wallet.
We will execute any transaction initiated by you, without any further enquiry. However, you agree and accept that we reserve the right to refuse execution of any transaction, at our sole discretion.
Information regarding the execution of any transaction can be obtained through EO. Finance Wallet where you are able to see relevant reports which show information about the status of your transaction, transaction history and current balances.
By clicking the "Exchange" button, you authorize the Company to initiate the transaction at the quoted price and agree to any associated transaction fees.
All EO. Finance Wallet transactions are final and cannot be reversed, cancelled or deleted, unless otherwise provided in our Refund Policy.
Once you register an account with the Company, you will be able to fund your EO. Finance Wallet with virtual currencies.
In order to fund your EO. Finance Wallet with virtual currencies, you can transfer virtual currencies from your account(s) with third-party virtual currencies provider(s) into your EO. Finance Wallet. You are not allowed to receive funds into your EO. Finance Wallet from any third party.
Exchange, Transfer and Withdrawal
Only holders of verified EO. Finance Wallets will be able to perform exchange, transfer and withdrawal transactions.
You have the right to withdraw funds from your EO. Finance Wallet at any time in accordance with the withdrawal procedures accepted and approved by the Company by using methods that are available and specified on the Website. You must have sufficient funds to satisfy your withdrawal request and to cover any applicable withdrawal fees.
We reserve the right to set limits on the units of virtual currency that you are able to withdraw on a daily or other periodic basis.
You understand and accept that the Company may require you to provide any additional information and/or documentation prior to releasing funds from your EO. Finance Wallet.
Withdrawals can be made in any virtual currency supported by the Company.
Funds are considered to be withdrawn and released once your EO.Finnace Wallet has been debited with a respective withdrawal amount.
You acknowledge and accept that we shall not be responsible or liable for any losses if you have instructed to send virtual currency to an address that is incorrect, improperly formatted, erroneous or intended for a different type of virtual currency.
Fees and Charges
In consideration for the use of EO. Finance Services, you agree to pay the fees for completed transactions, as set forth in our Fee Schedule available on the Website and/or in EO. Finance App.
You agree at all times to maintain a sufficient balance in your EO. Finance Wallet to meet any relevant transaction and withdrawal fees. We reserve the right to reject any transaction if your EO. Finance Wallet does not have sufficient funds.
We reserve the right to review and amend the Fee Schedule from time to time. Changes to the fees are effective as of the date they are posted on the Website and/or in EO. Finance App, and new fees will apply to any transaction, which is performed following the effective date of such revised fees.
In the event you do not agree with our revised fees, you have the right to stop using EO. Finance Services.
If you have not been using your EO. Finance Wallet for 6 (six) consecutive months, your EO. Finance Wallet will be subject to a deduction of a fixed dormant account monthly fee. This fee will be deducted on the last day of each calendar month.
Prior to performing any transaction through your EO. Finance Wallet, please make sure you have considered and understood any and all applicable fees, full information for which is available in our Fee Schedule. You hereby authorize the Company to automatically deduct any applicable fees directly from your EO. Finance Wallet.
Conflicts of Interest
We will take all reasonable steps to identify and manage any potential or actual conflicts of interest between you and us, you and any other User, us and any third party.
If any conflicts of interest cannot be mitigated effectively, we will disclose the general nature and/or sources of such conflicts.
Personal Data and Privacy
We shall process your personal data during and after your business relationship with us, in accordance with the applicable data protection laws, as amended from time to time.
You provide your explicit consent for us to access, process and retain any of your personal data for the purposes of providing EO. Finance Services to you.
If, during the course of our business relationship, there is a change in your personal data you must ensure that this data is updated and accurate by contacting us as soon as practically possible.
There can be tax consequences if you are trading or investing in virtual currencies depending on the jurisdiction where you reside. However, this will depend on your personal circumstances. You should seek independent tax advice if you are unsure on how this may affect you, as we do not provide any tax advice.
You are solely responsible for determining what, if any, taxes apply as well as for collecting, reporting and remitting any applicable taxes to a relevant tax authority.
You understand that tax laws are subject to change and in the event they do we reserve the right to debit your EO. Finance Wallet for any tax payment which may be levied in relation to your transactions with us.
Users are prohibited to:
- Copy or print any of the content, whether licensed by us or otherwise, unless and to the extent it is for your own personal, non-commercial use and you must retain all trademark, copyright and other proprietary notices contained in and on any such content;
- Reproduce, download, modify, translate, add to, distribute, transmit, publish, perform, display, disclose, archive, upload, broadcast or sell, sublicense, index or exploit any part of the Website and/or EO. Finance App or the content thereon in any medium, either directly or through the use of any device, software, internet site, web-based service or other means, without our prior express written permission;
- Remove, alter, bypass, avoid, interfere with or circumvent any copyright, trademark or other proprietary notices marked on the content directly or through other means;
- Mirror, frame, screen scrape or deep link to any aspect of the Website/EO. Finance App or access any content through technology or means other than those provided or authorized by us;
- Access the Website and/or EO. Finance App via any automated system, including, without limitation, by “robots,” “spiders,” “offline readers,” etc., or take any action that imposes, or may impose (as determined in our sole discretion), an unreasonable or disproportionately large load on our infrastructure;
- Knowingly or recklessly upload invalid data or introduce viruses or other malware or software agents, whether harmful or not, to the Website and/or EO. Finance App, or tamper with, impair, damage, attack, exploit or penetrate the Company’s system or network, or otherwise attempt to interfere with or compromise the system integrity or security of the Company or any connected networks, or take any action to impact the proper operation of the Website and/or EO. Finance App and any use thereof;
- Bypass the measures we may use to prevent or restrict access to or use of the Website and/or EO. Finance App, including by hacking into secured or non-public areas of the Website and/or EO. Finance App, circumventing any geo-blocking mechanisms or otherwise;
- Use the Website and/or EO. Finance App to collect any personally identifiable information, including account names and email addresses, or use the Website and/or EO. Finance App for any commercial solicitation purposes, without our prior express written permission;
- Attempt to reverse engineer any aspect of the Website and/or EO. Finance App or attempt to derive the source code (including the tools, methods, processes and infrastructure) that enables or underlies the Website, create any derivative works or materials of any kind using the content, whether or not you intend to give away the derivative materials free of charge, or otherwise build a business utilizing any aspect of the Website and/or EO. Finance App;
- Use the Website and/or and EO. Finance App in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity.
License to Use the Website
Communication and Notices
We will communicate with you about any notice, instruction, request or any other communication via your EO. Finance Wallet, the Website or your registered e-mail.
All our contact details are available on the Website. Any communication from you to us shall be deemed effective on the date and time of receipt by us. It is your responsibility to ensure you have read all and any communication we may send you from time to time.
You shall be responsible for keeping any information sent to you by the Company to be private and confidential.
We record all communication including any incoming and outgoing telephone conversations as well as all other electronic communications. You hereby acknowledge and confirm that you have been notified, in advance, about the recording of any telephone conversation or electronic communication between you and us.
Representations and Warranties
You hereby represent and warrant that you have not been coerced, or otherwise persuaded to use EO. Finance Services.
If you are an individual, you warrant that you are at least 18 years old and you are legally permitted to buy, store, sell, and exchange virtual currencies in your jurisdiction.
If you are a legal entity, you warrant that you are not in breach of your own constitutional documents or any law of the jurisdiction where you have been incorporated.
You represent and warrant that you have been provided with a warning and understand that trading or investing in virtual currencies involves a significant risk of loss, and that due to the volatile nature of trading you should not invest more than you can afford to lose.
You represent and warrant that the information you provided us during the registration of your EO. Finance Wallet is true and accurate. You represent and warrant that should any information provided during the registration process become invalid, you will immediately notify us in writing about any such change.
You represent and warrant that the funds you will use belong to you and are free of any lien, charge, pledge or other encumbrances. You further represent and warrant that all funds transferred to the Company do not represent the proceeds of any criminal or fraudulent activities.
You represent and warrant that the use of the Website, and/or EO. Finance App and/or any of EO. Finance Services is at your sole risk. Neither the Company, nor its affiliates or respective employees, agents warrant that the Website and/or EO. Finance App will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from their use, or as to the accuracy, reliability or content of any information, service, or merchandise provided through them.
You represent and warrant that you are neither resident nor citizen of a country whose laws and regulations ban or limit the storage, transfer, use, and exchange of virtual currencies. You further represent and warrant that registering EO. Finance Wallet in your name does not violate any laws or regulations applicable in a country of your residence.
You represent and warrant that you have the necessary technical expertise and ability to review and evaluate the security, integrity and operation of any virtual currency that you decide to buy and/or exchange. You further represent and warrant that you have the knowledge, experience, and understanding of all the merits, risks, and restrictions associated with trading in virtual currencies.
You represent and warrant that you are acting solely on your own behalf and you are not acting for a purpose of a trade, business or profession. You further represent and warrant that you are not using EO. Finance Services for the purpose of speculative investment.
We represent and warrant that the Company is not an owner of any virtual currency available and you shall be solely responsible for making transactions with any virtual currency.
We represent and warrant that we have taken all necessary measures, within our reasonable control and the state of the art, in order to guarantee the proper functioning of the Website and EO. Finance App and to minimize system errors, both from a technical point of view and material published, as well as to prevent the existence and transmission of viruses and other harmful components to the computer systems of Users; however, we do not guarantee that errors, failures or malign components (of any nature) shall be fully exempted at all times.
Neither the Company nor its affiliates or representatives shall be liable for your trading decisions.
Links to Third Party Websites
We do not endorse, and the Company expressly disclaims responsibility and liability for, third party websites, including with respect to the content, products and services provided by the third party websites. Any interactions you have with third party websites are between you and the third party websites and you agree that the Company is not liable for any damage or loss you may suffer as a result of any interactions with any such third party website or any claims that you may have against any such third party websites.
The information, products and services included in or available through the Website and/or EO. Finance App are continually upgraded and updated. While the Company will use commercially reasonable efforts to verify the accuracy of any information it places on the Website and/or EO. Finance App, the Company does not warrant or represent that such information, products and services are reliable, accurate, complete, uninterrupted, error free, secure or free of defects, viruses or bugs.
The Website and EO. Finance App is provided “as is” and “as available” with no representation or warranty of any kind and your use of the Website and/or EO. Finance App is entirely at your own risk. The Company expressly disclaims any warranty, express or implied, regarding the Website and/or EO. Finance App including, but not limited to, any implied warranties of merchantability, satisfactory purpose, fitness for a particular purpose, non-infringement, title, compatibility, security and accuracy. In jurisdictions where the exclusion of warranty is prohibited, such exclusions shall only apply to the extent permitted.
The Company does not warrant, endorse, guarantee or assume responsibility for any information, product or service provided, advertised or offered by a third party through the Website or any third party website and the Company will not be a party to or in any way monitor any transaction between you and any third party website. We expressly disclaim all liability for personally identifiable information that may be provided by any social media services in violation of the privacy settings that you have set in such social media accounts.
You acknowledge and agree that any reliance on the information and other materials included on the Website and/or EO. Finance App shall be at your sole risk and responsibility. The Company reserves the right, at its sole and absolute discretion, to correct any errors or omissions in any part of the Website and/or EO. Finance App and to make changes to the services, materials, products, programs and features included therein at any time with or without notice.
Term and Termination
In the event of termination, the Company will return any assets stored in your EO. Finance Wallet and not owed to us, unless we believe you have committed fraud, negligence or other misconduct.
You can close your EO. Finance Wallet by providing a written notice to us, and upon receipt of such notice, a hold will be placed on your EO. Finance Wallet to allow any then pending transactions to clear.
All virtual currencies appearing on the balance of your EO. Finance Wallet must be withdrawn or otherwise transferred before closure of your EO. Finance Wallet is finalized.
- we are unable to verify any documents and information you provide to us;
- we believe, at our sole and absolute discretion, that your actions may cause legal liability for you, other Users or us;
- you engage in illegal, unlawful or fraudulent activities;
- we have reasonable grounds to suspect that you are directly or indirectly using the Website, EO. Finance App and EO. Finance Services in violation of your applicable laws or regulations;
- we have reasonable grounds to suspect that you are directly or indirectly using the Website, EO. Finance App and EO. Finance Services for money laundering or terrorism financing;
- we are directed to do so by applicable laws and regulations, law enforcement, regulatory authority or court order;
- we believe, at our sole and absolute discretion, that there is another reason.
Limitations of Liability
You understand and accept that the use of EO. Finance Services or any systems owned or used by the Company is entirely at your own risk.
You acknowledge and accept that you are entering into all and any transactions with us at your own risk, and we assume no liability for any loss whatsoever as a result of your trading activity with us.
- unavailability of the Website and/or EO. Finance Wallet and/or our systems, other than in instances of wrongdoing by us;
- you being unable to access the Website and/or EO. Finance Wallet or any other system, or any delay you may suffer when attempting to contact any of our staff, unless this is due to wrongdoing by us;
- us taking measures to ensure compliance with any applicable law or regulation, including where we are precluded from processing any instruction from you, which may result in us breaching the applicable law;
- such loss or damage, which is not a reasonably foreseeable result of any such breach.
Under no circumstances will the Company and/or any of its affiliates, licensors, licensees, successors or assign its affiliates and respective directors, officers, employees and agents be responsible for any damage or loss resulting from hacking, tampering or other unauthorized access or use of the Website and/or EO. Finance App, your data or your account or the information contained therein.
We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. You waive and hold harmless the Company and its affiliates and respective directors, officers, employees and agents from any claims resulting from any action relating to your EO. Finance Wallet or taken as a result of any such disclosure. The Company makes no representation that the Website and/or EO. Finance App is appropriate or available for use in all jurisdictions. Access to the Website and/or EO. Finance App from countries where such services are illegal is strictly prohibited. If you access the Website and/or EO. Finance App, you are solely responsible for compliance with all local and other applicable laws of your jurisdiction.
Indemnity and Release
You agree to defend, indemnify and hold harmless the Company, its affiliates and respective directors, officers, employees and agents from and against all claims and expenses arising out of the use (misuse) of the Website, and/or EO. Finance App, and/or any of EO. Finance Services.
You expressly indemnify and absolve the Company (including its affiliates, respective directors, officers, employees and agents) from any responsibility for damage, losses or other liability arising from the transactions with virtual currencies, which are not supported by the Company. You shall bear full responsibility for such transactions.
Waiver and Severability
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